At Umer Exports, customer satisfaction is at the heart of everything we do. Each of our towel products is manufactured with care and precision to meet the specific requirements of our clients. As most of our products are customized or made-to-order, our return and refund terms are designed to ensure fairness and transparency.
1. Custom Orders
All customized and bulk export orders are produced according to the client’s approved specifications, including size, GSM, color, packaging, and labeling. Therefore, returns or refunds are not accepted once production has started or goods have been delivered, unless the product differs from the agreed specifications or arrives in damaged condition.
2. Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 7 working days of receipt. You may be required to provide supporting evidence such as photographs, videos, or inspection reports. After verification, we will either:
- Offer a replacement or re-production of the affected goods, or
- Provide a partial or full refund, depending on the case and agreement.
3. Incorrect Specifications
If the delivered products do not match your confirmed order specifications (e.g., wrong size, GSM, or packaging), please contact us immediately. We will review your claim and resolve it promptly through replacement or adjustment.
4. Non-Returnable Items
Due to the nature of custom manufacturing, the following are non-returnable:
- Orders produced as per approved samples/specs
- Products damaged after delivery due to improper handling or storage
- Trial, promotional, or discounted products
5. International Orders
For export shipments, any claim related to damage during transit must be reported within 7 working days of receiving the goods, supported by the Bill of Lading and inspection report.
6. Contact Us
For refund or return inquiries, please contact:
📧 support@umerexports.com
🌐 www.umerexports.com